Effective Date: 5 January 2025

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Overview

This Terms of Service outlines the terms and conditions governing your access to and use of the website purrfectcardhouse.com (the "Site") and the purchase of products offered by Purrfect Cardhouse ("we," "our," "us"). By accessing the Site or placing an order, you agree to comply with the terms detailed below. If you do not agree to these terms, please discontinue use of the Site immediately.

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This document includes provisions on our products and services, pricing, shipping, returns, prohibited conduct, intellectual property, dispute resolution, and more. Please read it carefully before using the Site or making a purchase.​

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1. Acceptance of Terms

By accessing the Site or purchasing products, you confirm that you provide full consent and accept responsibility for compliance with our policies. Minors may use the Site under the supervision and consent of a parent or guardian who agrees to be held responsible for their actions.

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2. Products and Services

We sell authentic Pokémon cards and related merchandise. All products listed on the Site are subject to availability, and we reserve the right to limit quantities or discontinue products at any time without prior notice.

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3. Pricing and Payments

All prices are listed in Malaysian Ringgit (MYR). We strive to ensure accurate pricing but reserve the right to correct errors, inaccuracies, or omissions. Payment must be made at the time of purchase via the payment methods provided on the Site.

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If any attempt to manipulate or fraudulently circumvent payment processes is detected, the transaction will be voided, and the individual may be reported to the relevant Malaysian authorities for further action.

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4. Shipping Policy

• We ship exclusively within Malaysia using our preferred shipping partners.

• Shipping fees and estimated delivery times are detailed at checkout.

• Risk of loss transfers to the customer upon delivery of the package to the shipping provider.
   

Any misuse of shipping information or attempts to defraud the shipping process will result in cancellation of the order and may lead to further legal action under Malaysian law.

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5. Return and Refund Policy

• No returns are accepted unless the item arrives damaged or is incorrect.

• Customers must email purrfectcardhouse@gmail.com within 3 days of receiving the item, providing photo or video evidence before opening the package.

• Refunds, if applicable, will be processed within 14 days.
   

Attempts to provide false claims or fraudulent evidence will result in a denial of refund requests, and such actions may be reported to the appropriate Malaysian authorities.

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6. Use of Cookies

We use cookies on our Site to enhance user experience and for marketing purposes. By using the Site, you consent to our use of cookies in accordance with our Privacy Policy.

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7. Prohibited Conduct

By using the Site, you agree not to:

• Use bots or automated tools to access the Site.

• Scrape, copy, or misuse content, including images, text, or code.

• Attempt to hack, disrupt, or damage the Site or its functionality.
   

If prohibited conduct is detected, we reserve the right to restrict your access to the Site, cancel any existing orders, and report the activity to the relevant Malaysian authorities.

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8. Intellectual Property

All content on the Site, including text, images, logos, and design, is owned by Purrfect Cardhouse and protected under Malaysian intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

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Violations of intellectual property rights may result in legal action under Malaysian intellectual property laws.

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9. Dispute Resolution

Any disputes arising from these Terms or your use of the Site shall be governed by the laws of Malaysia. You agree to resolve disputes exclusively in the courts of Malaysia.

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10. Disclaimer of Liability

We make no guarantees regarding the accuracy, reliability, or completeness of the Site’s content. Products are sold "as is," and we disclaim all warranties, express or implied, to the fullest extent permitted by law.

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11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Continued use of the Site constitutes acceptance of the updated Terms.

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12. Contact Information

For questions, concerns, or disputes, please contact us at purrfectcardhouse@gmail.com.

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Thank you for choosing Purrfect Cardhouse for your Pokémon card needs!